Frequently Asked Questions

Here are some commonly asked questions we have gathered, hope you find your answer.

I am Naheem, the main PC Repair Guru specialist. I also work with a network of trusted engineers. We are all qualified engineers with rich experience in IT and Telecom. We are dedicated to giving the best service when it comes to computer/laptop support service.
We can help you with any issues, upgrades or other improvements for your computer/laptop. We also provide security support, internet setup, operating system setup and many other services related to computers and laptops. Please contact us for more information.
Our charges are all dependent on case to case basis. Our fees are starting from £20-£30 depending on the complexity of the service you need as well as the distance we need to travel to get to you or the time spent we for you. We do not charge hourly and will give you a flat rate based on the factors mentioned.
Areas within Birmingham or the B postcode and nearby areas are free of charge. This means you don’t have to pay extra other than the service fee agreed and we do not charge for the time or expenses incurred while travelling to you.  However, this is still subject to consideration such as when your area is more than 50 miles from us. We usually charge additional £5-£10 to cover fuel costs.
You can pay us cash or through Paypal. Paypal accepts major credit/debit cards.
We work on a ‘No fix, no fee’ policy which means you don’t have to pay anything if we are unable to provide the service that you need. However, if we are unable to deliver our service due to reasons on your part, then there will be a charge. If you have already paid and have discovered an issue, we can discuss for a refund.
Just contact us and let us know about the service you need and your preferred date. You can also indicate additional information such as your area, and any specific details you wish to share when booking. Kindly visit our contact us page for our contact details.
We can help you get to the bottom of the problem. Computers run slow over time due to a number of reasons which we can identify and provide a solution for you. Contact us and we’ll get your computer to its optimal speed.
Virus is a malicious computer program that can copy itself, infect a computer and cause all sorts of problems. If untreated, this can lead to a serious outcome. Our virus removal service will help you get your computer back to normal. Book an appointment today.
Malware can include trojan horses, spyware, root kits, viruses and other computer programs that are designed to cause damage or gather information from you. This malicious software is designed to infiltrate your computer without your consent or without you even knowing it. Spyware on the other hand, are programs designed to monitor your web browsing, display unsolicited adverts or forcibly redirect you to another site.  Both malware and spyware can cause multiple problems such as slowing down your computer. If you think your device is infected, call us for assistance.
We can provide you assistance through remote support and also communicate with you through different channels as specified in our contact us page. The transaction will be conducted in English and in some cases, some of our specialists may be able to speak with your own language. Payment will be through Paypal.
Remote support is a handy way of fixing issues without us having to come to you. We take control of your computer in a safe and secure internet connection with your permission. We are able to fix any system or internet problems you have this way. Remote support is available to both local and worldwide customers.
Remote support is quick and easy. We just need to establish a connection to your computer by first sending an on-screen request for your permission for us to take remote control. After you have allowed access, you will see the mouse moving on the screen and you will be able to view what we are doing. You can end the session any time. We will talk you through the entire process the whole time. After everything is done, the software used to manage the process will automatically expire and delete from your computer.
Your internet connection can stop working for various reasons. Sometimes, a quick restart/re-boot can help but if not, you can contact us and we’ll be glad to assist you and get you back online.
There are very good and trusted programs that will keep your device safe and secured from all threats. Nowadays, it is not advisable to download anything from the internet for safety reasons. We have anti-virus and anti-spyware programs that are genuine and trusted. If you want an expert advice about suitable programs and help on installation, please contact us.

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